Services

Two pillars. One partner who has lived both.

We think the strategy and we build the operation. Most firms do one. We have done both, in the trenches, which is why the two fit together when we hand them over.

DRAFTING THE STRATEGY TWO PILLARS · ONE STRUCTURE

PILLAR 01

Strategy & management

For when the strategy exists but is not landing, or the operating model cannot carry where you are headed. We make the thinking executable, then help your people own it.

Talk strategy →

Growth and go-to-market strategy

Where to grow, how to enter, and the plan to get there without betting the company on it.

Operating model and operations design

The structure, processes and metrics that turn the strategy into something a team can run every day.

Transformation and change programmes

Major change, led from inside the work, so it sticks after we leave and aligns with your culture.

PILLAR 02

Builds & outsourcing operations

For when you need to stand up or scale an operation you have not run before. We have built 80,000 sqm and 16,000 seats across four countries. We do the build, not just the plan for it.

Talk operations →

Site selection, design and build-out

From the right location to a finished, working facility, managed end to end on a real budget.

BPO and outsourcing launch

New outsourcing operations stood up and into production, with the people and process to match.

Geographic expansion

New markets across the US, South America, Europe, India and Southeast Asia, with the local norms built in.

Training and people scale-up

2,500 people trained and growth of more than 50,000 employees supported. Teams that are ready on day one.

Who this is for

Three ways in. Our honest recommendation on each.

YOU NEED STRATEGY

The plan is not landing

You have a direction, but it is stuck in the deck and the team is not moving as one.

Start with strategy & management.

YOU NEED TO BUILD

A build you have not run

You need to stand up a site, an operation or a new region, and you have not done it before.

Start with builds & outsourcing operations.

YOU NEED BOTH · RECOMMENDED

The thinking and the build

The strategy and the operation that delivers it, from one partner who is accountable for both.

This is where we do our best work.